Returns
Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Several types of goods are exempt from being returned.
The customer pays for the return shipping and provides the item tracking number.
There is a retention cost of 20% of the total purchase.
To complete your return:
- We require a receipt or proof of purchase or order #
- Provide reason for return (damage, sent wrong color, etc)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Please send all returns to:
Metatron Fabrics
305 E. 9TH ST SUITE #336
Los Angeles, California 90015
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at JPCORONA20@GMAIL.COM
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at JPCORONA20@GMAIL.COM and send your item to:
Metatron Fabrics
305 E. 9TH ST SUITE #336
Los Angeles, California 90015
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received,
a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased,
or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Metatron Fabrics
305 E. 9TH ST SUITE #336
Los Angeles, California 90015
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to arrive may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
